Terms and conditions

I. INTRODUCTORY PROVISIONS

These terms and conditions (hereinafter referred to as the “ Terms ”) apply to contracts concluded through the AREVALI e-shop located on the web interface www.arevali.com (hereinafter referred to as the “ web interface ”) between

Arevali sro
Purkrabska 158/10
779 00 Olomouc,
Czech Republic
ID: 08247021
Phone number: +420 776 455 173
Contact email: info@arevali.cz

Registered in the trade register kept by the Municipal Office of the statutory city of Olomouc.

(hereinafter referred to as the " Seller ")

The purchase of goods is carried out on the basis of a Purchase Agreement (hereinafter referred to as the “ Agreement ”) concluded between the Seller and the Buyer. The process of concluding a Purchase Agreement is described in detail in Article III of the Terms and Conditions. These Terms and Conditions are a document that is an integral part of the Agreement and sets out and explains in detail the rights and obligations of both parties to the Agreement, i.e. the Buyer and the Seller.

All contractual relationships are concluded in accordance with the legal order of the Czech Republic. These Terms and Conditions, in accordance with the provisions of Section 1751, paragraph 1 of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the “ Civil Code ”), regulate the mutual rights and obligations of the contracting parties arising in connection with or on the basis of the Contract concluded between the Seller and another natural person (hereinafter referred to as the “ Buyer ”) through the Seller’s online store. The online store is operated by the Seller on the website located at the Internet address https://www.naturendo.eu/ (hereinafter referred to as the “Website”).

The protection of personal data on this website is governed by the privacy policy: Privacy Policy .

RESPONSIBILITY

Goods within the meaning of these terms and conditions are considered to be food supplements containing vitamins and minerals. These food supplements are not suitable for pregnant women, breastfeeding women and children, unless otherwise stated. The goods are not a medicine or a drug within the meaning of Act No. 378/2007 Coll., the Medicines Act, as amended. All goods are intended as a supplement to a healthy and balanced diet. The use of food supplements does not replace a consultation with a doctor.

By purchasing the goods, you confirm that you are familiar with the terms of use and fully understand the potential dangers of improper use of the goods. You also undertake to familiarize all other persons who may come into contact with the goods with the terms of use and the dangers of improper use.

II. IMPORTANT TERMS AND DEFINITIONS

These terms, which are capitalized in these Terms, mean the following:

1. BUYER

The Buyer is the person who concludes a Purchase Agreement with me, as the Seller, via the web interface and thereby purchases the goods. The Buyer may be a consumer or an entrepreneur (a natural person doing business, often also referred to as a self-employed person, or a legal entity, e.g. a limited liability company or a joint-stock company).

2. CONSUMER

According to the law, a consumer is a natural person who is not acting within the scope of their business activity or independent profession. If you are a natural person and you provide your ID number in your order, it will be considered that you are concluding the Purchase Agreement as a business person and not as a consumer.
Under applicable law, a consumer is more protected than a Buyer who is not a consumer. At the same time, the Seller has more obligations towards the consumer than towards another Buyer and is obliged to provide the consumer with information stipulated by both the Civil Code and the Consumer Protection Act. If the Buyer is a person other than a consumer, those provisions of the Terms and Conditions that serve exclusively for consumer protection shall not apply.

3. CONTRACT

The contract for the provision of digital content, which is concluded between me as the Seller and you as the Buyer and the content of which is my obligation to deliver the Goods to you for your own use and your obligation to pay me the Price or provide me with your personal data. The contract consists of your Order, my Order confirmation and these Terms and Conditions. It is concluded in the Czech language, I archive it in electronic form and it is delivered to you as the Buyer as an attachment to the Order sent by e-mail in the confirmation of the concluded Contract, which I will send to you in accordance with these Terms and Conditions.

4. ORDER

A duly completed and submitted electronic order form, which represents your irrevocable proposal to conclude a Contract for the purchase of Goods, i.e. anything that can be ordered on my e-shop.

5. INVOICE

An invoice is a tax document issued in accordance with the Value Added Tax Act for the Total Price.

6. PRICE and VAT

The price is the financial amount that you will pay for the Goods. The shipping price is the financial amount that you will pay for the delivery of the Goods, including the price for its packaging. The shipping price is calculated separately. The total price is paid in Czech crowns or Euros. The Buyer has the option to choose the currency himself. The price in Euros depends on the current exchange rate.
VAT is a value added tax according to applicable legal regulations.

7. USER ACCOUNT

An account created based on the data provided by you, which allows for the storage of the entered data and the history of ordered Goods and concluded Contracts.

8. APPLICABLE LEGAL PROVISIONS

These are the applicable legal regulations that govern the relationship between the Buyer and the Seller. These are, in particular, Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the "Civil Code") and, in cases where the Buyer is a consumer, also Act No. 634/1992 Coll., on Consumer Protection.

III. ORDER AND CONCLUSION OF THE CONTRACT

1. The contract is concluded in the Czech language.

2. The Contract is concluded remotely via means of distance communication and my E-shop, and the costs of using the means of distance communication are borne by you. However, these costs do not differ in any way from the basic rate that you pay for using these means (i.e. in particular for internet access), you do not need to expect any additional costs charged by Me beyond the Total Price. By submitting the Order, you agree that we use the means of distance communication.

3. In order to conclude the Contract, you must create a draft Order in the E-shop. This draft must include the following information:

a) Information about the purchased Goods (in the E-shop, you mark the Goods you are interested in purchasing by clicking the "Add to Cart" button);

b) Information about the Price, Shipping Price, method of payment of the Total Price and the requested method of delivery of the Goods; this information will be entered as part of creating the Order proposal within the user environment of the E-shop, while information about the Price, Shipping Price and Total Price will be provided automatically based on the Goods you have selected and the method of delivery;

c) Your identification and contact details used to deliver the Goods, in particular your name, surname, delivery address, telephone number and e-mail address;

d) In the case of a Contract under which we will supply the Goods to you regularly and repeatedly, also information on how long we will supply the Goods to you.

4. During the creation of the Order draft, you can change and check the data until it is created. After checking by pressing the "Order binding for payment" button, you will create the Order. However, before pressing the button, you must confirm your familiarity with and agreement to these Terms and Conditions, otherwise it will not be possible to create the Order. A check box is used for confirmation and agreement. After pressing the "Order binding for payment" button, all filled-in information will be sent directly to the Seller.

5. We will confirm your Order to you as soon as possible after it is delivered to Us by a message sent to your e-mail address specified in the Order. The confirmation will include a summary of the Order and these Terms and Conditions. Our confirmation of the Order concludes a Contract between the Seller and the Buyer. The Terms and Conditions in the wording effective on the date of the Order form an integral part of the Contract.

6. There may be cases where we will not be able to confirm your Order. This is especially the case when the Goods are not available or when you order a larger number of Goods than is allowed by us. However, we will always provide you with information about the maximum number of Goods in advance within the E-shop and it should therefore not be surprising to you. If there is any reason why we cannot confirm the Order, we will contact you and send you an offer to conclude the Contract in an amended form compared to the Order. In such a case, the Contract is concluded when you confirm Our offer.

7. If an obviously incorrect Price is stated in the E-shop or in the Order proposal, we are not obliged to deliver the Goods to you at this Price even if you have received confirmation of the Order and therefore the Contract has been concluded. In such a situation, we will contact you immediately and send you an offer to conclude a new Contract in an amended form compared to the Order. In such a case, the new Contract is concluded when you confirm Our offer. If you do not confirm Our offer within 3 days of its sending, we are entitled to withdraw from the concluded Contract. An obvious error in the Price is considered, for example, a situation where the Price does not correspond to the usual price at other sellers or a figure is missing or left out.

8. In the event that the Contract is concluded, you are obligated to pay the Total Price.

9. If you have a User Account, you can place an Order through it. Even in such a case, you are obliged to check the correctness, truthfulness and completeness of the pre-filled data. However, the method of creating an Order is identical to that in the case of a buyer without a User Account, but the advantage is that you do not need to fill in your identification data repeatedly.

10. In some cases, we allow you to use a discount on the purchase of Goods. To provide a discount, you must fill in the details of this discount in the pre-specified field as part of the Order proposal. If you do so, the Goods will be provided to you at a discount.

IV. USER ACCOUNT

1. Based on your registration in the E-shop, you can access your User Account.

2. When registering a User Account, you are obliged to provide all entered data correctly and truthfully and to update it in the event of any changes.

3. Access to the User Account is secured by a username and password. It is your obligation to maintain confidentiality regarding these access details and not to provide them to anyone. We are not responsible for any misuse of these details.

4. The user account is personal, and you are therefore not authorized to allow third parties to use it.

5. We may cancel your User Account, especially if you have not used it for more than 2 years or if you breach your obligations under the Agreement.

6. The user account may not be available continuously, especially with regard to the necessary maintenance of hardware and software equipment.

V. PRICE AND PAYMENT TERMS, RESERVATION OF TITLE

1. The price is always stated in the E-shop, in the Order proposal and of course in the Contract. In the event of a discrepancy between the Price stated for the Goods in the E-shop and the Price stated in the Order proposal, the Price stated in the Order proposal will apply, which will always be identical to the price in the Contract. The Order proposal also states the Price for shipping, or the conditions under which shipping is free.

2. The total price is stated including VAT and all fees stipulated by law.

3. We will request payment of the Total Price from you after the conclusion of the Contract and before the delivery of the Goods. You can pay the Total Price in the following ways:

a) By bank transfer. We will send you payment information as part of the Order confirmation. In the case of payment by bank transfer, the Total Price is payable within 14 days.

b) By card online. In this case, payment is made via the Shoptet Pay payment gateway, and the payment is subject to the terms and conditions of this payment gateway, which are available at: https://www.shoptetpay.com/. In the case of payment by card online, the Total Price is payable within 14 days.

c) Cash on delivery. In such a case, payment will be made upon delivery of the Goods as opposed to handing over the Goods. In the case of payment by cash on delivery, the Total Price is payable upon receipt of the Goods.

4. The invoice will be issued in electronic form after payment of the Total Price and will be sent to your e-mail address. The invoice will also be physically attached to the Goods and available in the User Account.

5. The ownership of the Goods shall only pass to You after You have paid the Total Price and taken delivery of the Goods. In the case of payment by bank transfer, the Total Price shall be paid by crediting it to Our account, in other cases it shall be paid at the time of payment.

VI. DELIVERY OF GOODS, TRANSFER OF RISK OF DAMAGE TO THE GOODS

1. The goods will be delivered to you within 7 days by the method of your choice, and you can choose from the following options:

a) Personal collection at the delivery points of the Zásilkovna company,

b) Delivery via transport companies Czech Post, PPL CZ, DHL, Zásilkovna;

We usually ship the goods on the second business day after receiving payment for the order, or after receiving a cash on delivery order.

2. Goods can be delivered within the Czech Republic and Slovakia.

3. The delivery time of the Goods always depends on their availability and on the chosen method of delivery and payment. The expected delivery time of the Goods will be communicated to you in the Order confirmation. The time stated in the E-shop is only indicative and may differ from the actual delivery time. In the case of personal collection at the establishment, we will always inform you about the possibility of collecting the Goods by e-mail.

4. After receiving the Goods from the carrier, it is your obligation to check the integrity of the packaging of the Goods and, in the event of any defects, immediately notify the carrier and Us. If there is a defect in the packaging that indicates unauthorized manipulation and entry into the shipment, it is not your obligation to receive the Goods from the carrier.

5. In the event that you breach your obligation to take over the Goods, except in cases pursuant to Article VI.4. of the Conditions, this does not result in a breach of Our obligation to deliver the Goods to You. At the same time, the fact that you do not take over the Goods does not constitute a withdrawal from the Contract between Us and You. However, in such a case, We shall have the right to withdraw from the Contract due to Your material breach of the Contract. If We decide to exercise this right, the withdrawal shall be effective on the day on which We deliver this withdrawal to You. Withdrawal from the Contract shall not affect the right to payment of the Price for Transport or the right to compensation for damage, if any.

6. If, for reasons arising from your side, the Goods are delivered repeatedly or in a manner other than that agreed in the Contract, you are obliged to reimburse Us for the costs associated with this repeated delivery. We will send you the payment details for paying these costs to your e-mail address specified in the Contract and they are due 14 days from the delivery of the e-mail.

7. The risk of damage to the Goods passes to you at the moment you take over the Goods. In the event that you do not take over the Goods, except in cases pursuant to Article VI.4 of the Conditions, the risk of damage to the Goods passes to you at the moment you had the opportunity to take over the Goods, but for reasons on your part did not take over. The transfer of the risk of damage to the Goods means that from that moment you bear all consequences associated with the loss, destruction, damage or any depreciation of the Goods.

8. If the Goods were not listed as in stock in the E-shop and an approximate availability time was indicated, we will always inform you in the event of:

a) an extraordinary failure to produce the Goods, in which case we will always inform you of the new expected availability time or information that it will not be possible to deliver the Goods;

b) delay in delivery of the Goods from Our supplier, and we will always inform you of the new expected delivery time.

9. If we are unable to deliver the Goods to you within 30 days of the expiry of the delivery period for the Goods specified in the Order confirmation, for any reason, both We and You are entitled to withdraw from the Contract.

VII. RIGHTS FROM DEFECTIVE PERFORMANCE

1. We guarantee that at the time of transfer of risk of damage to the Goods pursuant to Article VI.7 of the Conditions, the Goods are free from defects, in particular that:

a) has the properties that we have agreed with you, and if they have not been expressly agreed, then those that we have stated in the description of the Goods, or those that can be expected given the nature of the Goods;

b) is suitable for the purposes we have stated or for purposes that are usual for Goods of this type;

c) corresponds to the quality or design of the agreed sample, if the quality or design was determined according to the sample;

d) is in the appropriate quantity and weight;

e) meets the requirements imposed on it by legal regulations;

f) is not encumbered by third party rights.

2. Rights and obligations regarding rights arising from defective performance are governed by the relevant generally binding legal regulations (in particular the provisions of Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection, as amended).

3. In the event that the Goods have a defect, in particular if any of the conditions under Article VII.1 are not met, you may notify Us of such a defect and exercise your rights arising from defective performance (i.e. claim the Goods) by sending an e-mail or letter to Our addresses specified in Our identification data. In exercising your right to defective performance, you must choose how you want to resolve the defect, and you cannot subsequently change this choice without Our consent, except in cases pursuant to Article 7.4. We will handle the complaint in accordance with the right to defective performance that you have exercised. If you do not choose to resolve the defect, you have the rights specified in Article 7.5 even in situations where the defective performance was a material breach of the Contract.

4. If the defective performance constitutes a material breach of the Contract, you have the following rights:

a) to eliminate the defect by delivering new Goods without defects, or by delivering the missing part of the Goods;

b) to eliminate the defect by repairing the Goods;

c) a reasonable discount on the Price;

d) to withdraw from the Contract.

If you choose to resolve the defect in accordance with points a) or b) and We do not remove the defect in this way within the reasonable period specified by us, or we inform you that we will not remove the defect in this way at all, you have the rights in accordance with points c) and d), even if you did not initially request them as part of the complaint. At the same time, if you choose to remove the defect by repairing the Goods and We find that the defect is irreparable, we will notify you and you may choose another method of removing the defect.

5. If the defective performance is a non-material breach of the Contract, you have the following rights:

a) to eliminate the defect by delivering new Goods without defects, or by delivering the missing part of the Goods;

b) to eliminate the defect by repairing the Goods;

c) a reasonable discount on the Price.

However, if we do not remove the defect in a timely manner or refuse to remove the defect, you have the right to withdraw from the Contract. You may also withdraw if you cannot use the Goods properly due to repeated occurrence of defects after repair of the Goods or if there are a large number of defects in the Goods.

6. In the event of a material or non-material breach, you may not withdraw from the Contract or request delivery of a new item if you cannot return the Goods in the condition in which you received them. However, this does not apply in the following cases:

a) if the condition of the Goods has changed as a result of an inspection to detect a defect;

b) if the Goods were used before the defect was discovered;

c) if the impossibility of returning the Goods in an unchanged condition was not caused by your actions or omissions,

d) if you have sold, consumed or altered the Goods during normal use before the defect was discovered; however, if this has only occurred partially, you are responsible for the part of the Goods that can be returned and in such a case, you will not be refunded the part of the Prices corresponding to your benefit from using part of the Goods.

7. Within 3 days of receiving the complaint, we will confirm to your e-mail address that we have received the complaint, when we received it and the expected duration of the complaint settlement. We will settle the complaint without undue delay, but no later than 30 days from its receipt. The deadline may be extended by mutual agreement. If the deadline expires in vain, you may withdraw from the Contract.

8. We will inform you by e-mail about the settlement of the complaint. If the complaint is justified, you are entitled to compensation for the costs reasonably incurred. You are obliged to prove these costs, e.g. with receipts or confirmations of the price of transport. In the event that the defect has been eliminated by the delivery of new Goods, you are obliged to return the original Goods to Us, but the costs of this return will be covered by Us.

9. If you are an entrepreneur, it is your obligation to report and point out the defect without undue delay after you have been able to discover it, but no later than 3 days after receipt of the Goods.

10. If you are a consumer, you have the right to exercise your rights from defective performance for a defect that occurs in consumer goods within 24 months of receipt of the goods.

11. The provisions regarding the right to defects shall not apply in the case of:

a) Goods that are sold at a lower Price, due to a defect for which the lower Price was agreed;

b) wear and tear of the Goods caused by their normal use;

c) used Goods for a defect corresponding to the degree of use or wear and tear that the Goods had when you received them;

d) when it arises from the nature of the Goods.

VIII. WITHDRAWAL FROM THE CONTRACT

1. Withdrawal from the Contract, i.e. termination of the contractual relationship between Us and You from its inception, may occur for the reasons and in the manner specified in this article, or in other provisions of the Terms and Conditions in which the possibility of withdrawal is expressly stated.

2. If you are a consumer, i.e. a person purchasing Goods outside the scope of your business activity, you have the right to withdraw from the Contract without giving any reason within 14 days from the date of delivery of the Goods, in accordance with the provisions of §1829 of the Civil Code. If we have concluded a Contract, the subject of which is several types of Goods or the delivery of several parts of the Goods, this period begins to run only on the date of delivery of the last part of the Goods, and if we have concluded a Contract, on the basis of which we will deliver the Goods to you regularly and repeatedly, it begins to run on the date of delivery of the first delivery. You may withdraw from the Contract in any demonstrable manner (in particular by sending an e-mail or letter to Our addresses specified in Our identification data).

3. However, even as a consumer, you cannot withdraw from the Contract in cases where the subject of the Contract is:

a) Goods whose Price depends on fluctuations in the financial market independent of Our will and may occur during the withdrawal period from the Contract;

b) Goods that have been customized according to your wishes or for your person;

c) Goods that are subject to rapid deterioration and Goods that have been irreversibly mixed with another after delivery;

d) Goods in sealed packaging that have been removed from the packaging and cannot be returned for hygiene reasons;

e) delivery of a sound or video recording or computer program if the original packaging has been damaged;

f) delivery of newspapers, periodicals or magazines;

g) delivery of digital content, unless it was delivered on a tangible medium and was delivered with your prior express consent before the expiry of the withdrawal period from the Contract and We have informed you that you do not have the right to withdraw from the Contract.

4. The withdrawal period pursuant to Article VIII.2 of the Terms and Conditions is deemed to have been observed if you send Us a notification during that period that you are withdrawing from the Contract.

5. In the event of withdrawal from the Contract, the Price will be refunded to you within 14 days from the effective date of withdrawal to the account from which it was credited, or to the account selected in the withdrawal from the Contract. However, the amount will not be refunded before you return the Goods to Us or before you prove that they have been sent back to Us. Please return the Goods to Us clean, if possible including the original packaging.

6. In the event of withdrawal from the Contract pursuant to Article VIII.2 of the Terms and Conditions, you are obliged to send the Goods to Us within 14 days of withdrawal and bear the costs associated with returning the Goods to Us. On the other hand, you are entitled to a refund of the Shipping Price, but only in the amount corresponding to the cheapest offered method of delivery of the Goods that we offered for the delivery of the Goods. In the event of withdrawal due to the fact that We breach the concluded Contract, we also cover the costs associated with returning the Goods to Us, but again only up to the amount of the Shipping Price in the amount corresponding to the cheapest offered method of delivery of the Goods that we offered for the delivery of the Goods.

7. You are liable to Us for damages in cases where the Goods are damaged as a result of Your handling of them in a manner other than that which is necessary to handle them with regard to their nature and properties. In such a case, We will invoice You for the damage caused after the Goods are returned to Us and the due date for the invoiced amount is 14 days. If We have not yet returned the Price to You, We are entitled to offset the claim for costs against Your claim for the return of the Price.

8. We are entitled to withdraw from the Contract at any time before we deliver the Goods to you if there are objective reasons why it is not possible to deliver the Goods (in particular reasons on the part of third parties or reasons arising from the nature of the Goods), including before the expiry of the period specified in Article VI.9. of the Terms and Conditions. We may also withdraw from the Contract if it is obvious that you have provided intentionally incorrect information in the Order. In the event that you purchase goods as part of your business activities, i.e. as an entrepreneur, we are entitled to withdraw from the Contract at any time, even without giving a reason.

IX. RESOLUTION OF DISPUTES WITH CONSUMERS

1. We are not bound by any codes of conduct in relation to buyers within the meaning of Section 1826, paragraph 1, letter e) of the Civil Code.

2. We handle consumer complaints via the email address info@arevali.cz. Information about the complaint will be sent to the buyer's email address.

3. The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID: 000 20 869, internet address: http://www.coi.cz , is responsible for the out-of-court resolution of consumer disputes arising from the Contract. The online dispute resolution platform located at the internet address http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer, who is a consumer, arising from a purchase contract concluded by electronic means.

4. The European Consumer Centre Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz is the contact point pursuant to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).

X. FINAL PROVISIONS

1. If Our and Your legal relationship contains an international element (for example, we will send goods outside the territory of the Czech Republic), the relationship will always be governed by the law of the Czech Republic. However, if you are a consumer, your rights arising from legal regulations are not affected by this agreement.

2. We will deliver all written correspondence with you by electronic mail. Our e-mail address is listed in Our Identification Data. We will deliver correspondence to your e-mail address listed in the Agreement, in your User Account or through which you contacted us.

3. The Contract may only be amended by our written agreement. However, we are entitled to amend and supplement these Terms and Conditions, but this amendment will not affect already concluded Contracts, but only Contracts that will be concluded after the effective date of this amendment. However, we will inform you about the amendment only if we are to deliver the Goods to you regularly and repeatedly under the Contract. We will send you information about the amendment to your e-mail address at least 14 days before the effective date of this amendment. If we do not receive a termination notice from you for regular and repeated deliveries of the Goods within 14 days of sending the information about the amendment, the new terms and conditions will become part of our Contract and will apply to the next delivery of the Goods following the effective date of the amendment. The notice period in the event that you give notice is 1 month.

4. In the event of force majeure or events that cannot be foreseen (natural disaster, pandemic, operational disruptions, subcontractor outages, etc.), we are not liable for damage caused as a result of or in connection with force majeure, and if the force majeure situation lasts for more than 10 days, we and you have the right to withdraw from the Contract.

5. The Annex to the Terms and Conditions is a sample complaint form and a sample withdrawal form from the Contract.

6. The Agreement, including the Terms and Conditions, is archived in electronic form by Us, but is not accessible to You. However, You will always receive these Terms and Conditions and the Order confirmation with a summary of the Order by e-mail, and You will therefore always have access to the Agreement even without Our cooperation. We recommend that You always save the Order confirmation and the Terms and Conditions.

7. These Terms and Conditions come into effect on 1.3.2025